The FAQ contains answers to common questions about Stream Alerts such as how to setup SMS alerts, configure a new stream or why you may not be receiving alerts. Choose a category below for more information.

• Errors or Bugs
  • My stream doesn’t have any audio / video but I didn’t get an alert! What happened?
  • One of my streams is down and I haven’t received any alerts!
• General Service Questions
  • Can I monitor a stream Playlist?
  • Can I monitor my stream only during certain times?
  • Can I receive alerts on my cell phone?
  • Does Stream Alerts play my stream all the time?
  • How many streams can I monitor?
  • How much bandwidth will Stream Alerts use?
  • How often is my stream checked?
  • What forms of payment do you accept?
  • What is the difference between Availability and Payload monitoring?
  • What kind of streams can be monitored?
• How To…
  • Add a contact?
  • Add a stream group?
  • Add a stream to be monitored?
  • Add an alert filter?
  • Add monitoring nodes to my stream?
  • Change a contact?
  • Change a stream’s settings?
  • Change my password?
  • Change the Timezone for my account?
  • Configure Stream Alerts to use my own SMTP host for alerts?
  • Delete a contact?
  • Delete a stream?
  • Enable automatic traceroutes?
  • Receive alerts on my cell phone?
  • Recover My Password?
  • Setup a monitoring schedule?
  • Setup Payload monitoring for my stream?
  • Sign up?
  • Stop alerts when I know my stream is down?
  • Tell my stream to call a URL on Failure or Recovery?