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Maintenance and Upgrade April 14th

Monday the 14th Stream Alerts will be unavailable while we upgrade the backend monitoring infrastructure. This update includes a re-design of the monitoring system to improve stability and support new features in the future. The upgrade will start at 2 PM UTC and should be completed around 5 PM UTC. There are a number of changes in this update so please review them and contact us if you have any questions.

This update is a long overdue reworking of the monitoring workflow to allow for features that customers have been requesting. Some of the big changes include:

  • Contact templating for Advanced accounts has been expanded and documented. Templates let you define the information and format that are sent to contacts.
  • Calls to URLs for Advanced accounts are now configured as a Contact instead of a per-stream setting. This allows for simpler configuration and greater flexibility.
  • URL calls are now templated so you can configure query strings as you like. They are also able to POST data to a URL in any format you wish such as JSON, XML or simple text.
  • URL calls now support basic authentication.
  • DRM support has been disabled temporarily as our current customers are not using it. We will restore the feature at a later date.
  • Playlists will now test the first stream in the list instead of allowing the choice of a stream in the index. The old method was error prone and was not being used. This also paves the way for a future feature described in the road map.
  • Schedules are now stored in UTC time via the control panel to avoid time zone confusion. If you have a schedule on your stream you may want to validate the dates and times after the upgrade.
  • The Alert Log has more detail about alerts including response codes from the recipient.
  • Windows Media Streams must be monitored over HTTP for now. We only have a few WM streams at the moment and these will automatically be converted to use "mmst://" as their protocol specifier.

Bug fixes for this release include:

  • Type display in the Contacts list has been fixed.
  • Recovery alerts for streams monitored from multiple nodes will only be sent once the alert nodes number of nodes have recovered.
  • Some issues with the stream and contact groups displayed in the control panel have been resolved.
  • Vastly improved node stability.

This update lays the foundation for some great new features discussed in the roadmap. Please let us know if you run into any issues after the update and thank you very much for your business!

Is it available right now? Was it available 30 minutes ago? Do you know the last time it was not available, for how long, how often etc? As consumers migrate from radio and television to the Internet, it's critical that your streaming media is available when they arrive at your site.

Stream Alerts remotely and independently monitors your streaming video and audio to give you the confidence that your media content is flawless. With our Availability service, as soon as your stream becomes unreachable, we will send you an email or SMS alert and even contact your system to trigger a backup system. Payload monitoring for live streams provides alerts if your audio goes silent or your video freezes as well as quality statistics such as how long it takes to start playing your stream.

Contact us today to access a demonstration account!

What should you monitor?
  • Internet Radio
  • IP TV
  • Web Cams
  • Webcast Presentations
  • Live Performances
  • On Demand Files
  • Webcasts
  • Traffic Cams
  • Media Encoders
  • Internet STLs
  • Phone and Video Conferencing
  • Sports Broadcasts

If you stream it, we'll monitor it. Catch problems before your customers do and make sure your content delivery service is living up to its promise. Take a look at our packages and monitor your streams today with the Stream Alerts testing, diagnostic and alerting service.

Currently supporting Windows Media, Flash, Real Media, Shoutcast, IceCast and more!

Just some stream types that we monitor including Windows Media, Real, Flash and Shoutcast
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